Privacy Policy

Last updated: September 22, 2026

MarMax Auto Spa LLC ("MarMax," "we," "us") respects your privacy. This policy explains what information we collect when you visit our website, book a service, chat with Eva (our AI concierge), or text or call us, and how we use it.

Information We Collect

Contact details — name, phone number, email address, and service address you provide.
Vehicle and service details — make, model, size, condition notes, photos you send, and the services you request.
Booking and payment records — appointment history and transaction records. Card payments are processed by our payment provider; we do not store full card numbers.
Communications — messages you send by SMS, WhatsApp, web chat, email, or phone, including conversations with Eva.
Website usage — basic technical data such as browser type and pages visited, collected through cookies and similar tools.

How We Use Your Information

To schedule, confirm, and perform your services, and to send appointment reminders.
To answer your questions, including through Eva, our AI concierge.
To process payments and keep business records.
To request feedback or reviews after a service.
To send service updates and offers where you have agreed to receive them. You can opt out at any time.

SMS / Text Messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help.

How We Share Information

We do not sell your personal information. We share it only with service providers that help us run the business — for example, our booking and messaging platform, our payment processor, and email and SMS delivery providers — and only as needed to provide our services, or when required by law.

AI Concierge

Eva is an automated AI assistant. Conversations with Eva are stored in our customer records so our team can follow up on your request. Eva may make mistakes; our team confirms pricing and appointment details.

Data Retention and Security

We keep your information for as long as needed to serve you and meet legal and accounting obligations, and we use reasonable safeguards to protect it. No system is completely secure.

Your Choices

You may ask us to access, correct, or delete your personal information, or to stop sending you marketing messages, by contacting us below.

Children

Our services are not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy from time to time. The date at the top shows the latest version.

Contact Us

MarMax Auto Spa LLC
20950 NE 27th Ct, Aventura, FL 33180
Phone / WhatsApp: (786) 968-9550
Email: [email protected]